I ordered a book from you over a week ago and it still hasn’t arrived. Please let me know when to expect it as I need it for a test I’m scheduled to take.
Book name: Analyzing Politics
ISBN Number: 0495501123 / 9780495501121
Author: Grigsby
Order Number: 45873
Thanks, FF
Dear Mrs. F.
Thank you for contacting us. We regret the inconvenience this has caused you.
Please email me the name of the book, the ISBN number and the order number and we will track the shipment. Your business is important to us!
Best,
Barb
SuperTextbooks- TextBooks for ALL!
Dear SuperTextbooks-
I included all the information in my previous note to you. Please advise.
FF
Dear Mrs. F.
Thank you for contacting us. We regret the inconvenience this has caused you.
Although the book was shipped 10 days ago, it was shipped via USPS Printed Matter, which is a method that cannot be traced. Further, this shipping method can take up to three weeks to arrive. Our apologies that this wasn’t made more clear on the website. We appreciate your business!
Best,
Barb
SuperTextbooks- TextBooks for ALL!
Dear SuperTextbooks-
It has now been over two weeks since I ordered the book and it still has not arrived. I have since ordered it from another vendor, as I need the text to prepare for a class and test. I recognize that USPS is a poorly run, nearly broke, sucking government black hole, but I did not expect them to deliver my book via pack mule from Chicago. You are 100% correct that your website doesn’t make it clear that your customers will order and pay for items they will never see. Of course, that would make it difficult to keep customers, wouldn’t it? How much longer before I can get a refund?
FF
Dear Mrs. F.
Thank you for contacting us. We regret the inconvenience this has caused you. As I stated previously, it can take up to three weeks to complete a shipment.
While you are waiting, you might take a look at our recently discounted “Spring Book Sale” helpfully located on the tab marked “Sale!” of our website.
Best,
Barb
SuperTextbooks- TextBooks for ALL!
Dear Barb- (may I call you that?)
Lets be frank with each other since we seem to have developed a bit of a relationship after all these weeks. The book is LOST. Its gone Barb. You know it and I know it. All I’m asking for is my $65 back. Its been over three weeks now Barb, write it off. Life must go on for both of us.
I’m beginning to suspect that you aren’t in fact, the “best Barb” as per your signature line.
FF
Dear Mrs. F.
Thank you for contacting us. We regret the inconvenience this has caused you. After carefully examining our shipping policy, it states that shipments can take up to 21 days, excluding weekends and holidays. I am sure you can appreciate this policy.
Please contact us again if we can be of any service.
Best,
Barb
SuperTextbooks- TextBooks for ALL!
Barb-
Perhaps a disclaimer on your signature line that says something like: “Textbooks for ALL- except you” is in order? It has now been 25 days (excluding weekends and holidays) since I ordered the book from you. Since that time, I have received the book from another vendor, taken the class, successfully passed the test using the book and finally, shipped the book back to the vendor to be re-sold. And guess what, I still don’t have your book. This relationship is clearly over and I want my money back.
Best,
FF
Dear Mrs. F.
Thank you for contacting us. We regret the inconvenience this has caused you. Congratulations on your course achievement! Please email me the name of the book, the ISBN number and the order number and we will track the shipment.
Your business is important to us!
Best,
Karen
SuperTextbooks- TextBooks for ALL!
Being Alexus 